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Return policy
Return Policy
Returns and Refunds Policy:
1. Can I exchange an item for a different size or color, or request a refund?
We offer return and exchange services within 30 days of the date of purchase. Return shipping costs vary by country or region and must be borne by the customer.
Once we have received and inspected the returned item(s), if you have requested a refund, we will process the refund to your original payment method within 3–5 business days.
If the return is due to a defective product or an error on our part (e.g., shipping the wrong size or model), we will cover the associated return or exchange shipping costs.
2. What should I do if I receive a damaged or incorrect item?
If the return is due to a defective product or an error on our part (e.g., shipping the wrong size or model), we will cover the associated return or exchange shipping costs.
Return Request Process
Please submit your return request by sending an email to our customer service address: 3998127290@qq.com.
Once your return request has been approved, we will send you a return shipping label along with detailed return instructions (including the return address and specific steps to follow).
Important Note: Items returned directly without a prior return request cannot be processed. Please ensure that you complete the return request process in advance. Handling Product Issues
If the product you received exhibits any of the following defects or damages, please contact us immediately upon receipt so that we may resolve the issue for you as quickly as possible:
The product is defective or damaged.
The product received does not match your order (e.g., incorrect item shipped, missing items, etc.). Non-Returnable Items
The following items are not eligible for return:
Perishable goods (e.g., food, flowers, plants, etc.)
Customized items (personalized items, special-order items)
Personal care products (e.g., skincare products, cosmetics, etc.)
Hazardous materials (including flammable liquids, gases, etc.)
Promotional gifts and gift cards
Exchange Policy
If you wish to exchange an item, we recommend following the standard return process: first return the original item, and then place a new order for the item you require. Taking this step ensures that you receive your desired items as quickly as possible. Refund Policy:
Once we have received and inspected the returned items, we will notify you via email regarding the status of your refund request. Approved refunds will be automatically credited back to your original payment method (e.g., credit card, Alipay, etc.). The time required to process a refund depends on your specific payment method. Please note that the actual time it takes for the funds to appear in your account may vary depending on your issuing bank or payment platform. Should you have any questions, please contact our customer service team via email at: 3998127290@qq.com
Recipient: Jilin Yixin Trading Co., Ltd.
Return Address: Room 1506, Building G5, Liwang Kangcheng North Zone 1 (Phase I), West of Jinqian Road, Erdao District, Changchun City (Postal Code: 130100)
Postal Code: 130100
Customer Service Email: 3998127290@qq.com
Contact Number: [+86 18016773931]
If you have any questions, please feel free to contact us at any time. Thank you for your understanding and support!